These are the terms you agree to by using AgentEase. AgentEase is a trade name of Made Of Humans Pty Ltd, an Australian company. They are short because the product is.
What the service is
A job diary, and an AI agent that answers your phone. The agent picks up on a number we give you, says it is automated, works out what the caller wants, and either books the job into your diary, takes a message, or puts a genuine emergency through to a number you nominate. The diary is free. The agent is $99 a month.
Your account
- You need to be 18 or over and running a real business to hold an account.
- The details you give us, your hours, your suburbs, the jobs you take, are what the agent tells callers, so they need to be right. It repeats what you set.
- Keep your password to yourself. Anything done from your account is treated as done by you.
What it costs, and how to stop
- The agent is $99 a month in Australian dollars, taken by Stripe.
- Cancel whenever you like. There is no lock-in and no notice period. The agent keeps answering until the end of the month you have paid for, and then stops.
- We do not refund part of a month.
- If we change the price, we tell you before it applies, and cancelling is how you decline it.
What the agent will and will not do
It says it is automated in the first sentence of every call. That cannot be switched off, and it is not negotiable: a caller is entitled to know.
It is a language model, so it can get things wrong. It will not claim a job is booked unless the booking actually happened, which is enforced in the software rather than asked of the model, but a summary can still misread a caller, and a name or an address can come through wrong. Check anything that matters before you drive to it. We are not liable for a job you attend, or miss, on the strength of what the agent wrote down.
Fair use
Do not use AgentEase to:
- break the law, or help anybody else to;
- make or take calls you are not entitled to make or take, including anything the Do Not Call Register covers;
- resell the agent as your own product, or run somebody else's business through your account;
- pull it apart, work around its limits, or hammer it with automated traffic.
We can suspend an account that does any of that, and we will tell you why.
Your data is yours
Your diary, your clients and your call records belong to your business. Ask and we will give you a copy or delete the lot. What we hold and who else touches it is set out in the privacy policy, including the one thing people are usually surprised by: we keep no recordings, and our telephony provider retains the text of a call on our account so we can check the agent never claimed a booking that did not happen.
When it is not working
We do not promise a percentage of uptime, because we would rather not print a number nobody is measuring. What we do promise: the agent runs on a phone network and cloud services we do not own, and when they fail it fails. Your own phone keeps ringing throughout, because the agent answers a separate number that you divert to, so an outage at our end costs you the agent, not your line. Keep that divert in your control and you always have a way back.
Liability
Nothing here removes rights you have under the Australian Consumer Law, and if it reads as though it does, it does not. Beyond those rights: we are not liable for indirect or consequential loss, such as work you did not win or a customer who went elsewhere, and our total liability is limited to what you have paid us in the twelve months before the claim.
Ending it
You can close your account whenever you like. We can close one that breaks these terms or goes unpaid, and other than for something serious we will warn you first. When an account closes we delete its data within thirty days, except anything we are required to keep.
Changes
If these terms change we will say so before the change applies, and the date at the top will move. Continuing to use AgentEase after that is how you accept them; cancelling is how you do not.
Where this is settled
These terms are governed by the law of New South Wales, Australia, and any dispute goes to the courts of New South Wales.
Contact
Made Of Humans Pty Ltd, trading as AgentEase. hello@agentease.com.au